At Clean Tu Casa, we understand the importance of punctuality when providing high-quality cleaning services to our clients. We know your time is valuable, and we strive to always stick to the scheduled arrival time to get your home or office sparkling clean. 

However, as an Atlanta-based company, we also understand that traffic in the city can be unpredictable, especially since our beloved city ranks number 10 in the country for traffic congestion. This unpredictability can sometimes make our team run late, so we have created this post for you to set your expectations regarding our arrival times. 

Why punctuality is important to us

At Clean Tu Casa, we pride ourselves as a reliable and trustworthy cleaning company. We know our clients rely on us to keep their homes and corporate spaces clean and comfortable, and we take that responsibility seriously. That's why we prioritize always arriving on time for our appointments so that we can get to work right away and ensure that our clients' cleaning needs are taken care of in a timely manner.

Factors that can impact our arrival time

As mentioned earlier, traffic in Atlanta can sometimes be challenging, especially during rush hour. We do our best to plan ahead and factor in potential traffic delays, but sometimes unexpected events can still cause delays. These could include bad weather or road closures that are out of our control. 

We may also need extra time if a client needs to make a last-minute schedule change or if there are unexpected changes to the location or details of an appointment. These unforeseen circumstances are why we recommend that our clients set their expectations within 60 minutes of the scheduled arrival time.  

But don't worry; we'll always keep you in the loop and work with you to find a solution that works for everyone.

Tips for clients to prepare for our arrival

To help ensure that we can get to work as soon as we arrive, we recommend that our clients prepare their homes or offices in advance. Here are some tips to help prepare for our arrival:

• Clear clutter from the areas that need to be cleaned: Removing any clutter from the areas we'll be cleaning will make it easier for our team to get started immediately.

• Ensure easy access to the cleaning areas: If there are any obstacles that may hinder our team's ability to access the areas that need to be cleaned, such as furniture or other large objects, please move them out of the way before our arrival.

• Keep pets safely secured or in a separate area: While we love pets, they can be distracting during cleaning. To ensure that our team can focus on their work, please keep your pets safely secured or in a separate area while we're on-site.

By taking these steps, our clients can help us complete our cleaning jobs more efficiently, potentially reducing the overall time we spend on-site. For more information, read our post on ‘4 Important Ways to Prep For Your Professional Cleaning.’

How to communicate with us

Clear communication is vital to a successful cleaning experience, so we encourage our clients to communicate any concerns or questions they may have with us before their appointment. This includes confirming the scheduled arrival time and setting realistic expectations based on the traffic conditions in Atlanta. Our goal is to ensure our clients feel comfortable and confident in our ability to provide the best possible cleaning service.

In conclusion, at Clean Tu Casa, we understand that traffic in Atlanta can be unpredictable, but we are committed to always arriving on time and ready to get to work. By setting realistic expectations within 60 minutes of the scheduled arrival time, our clients can help us provide the best possible service while still allowing for potential traffic delays. We look forward to serving you and making your home or office a cleaner, more comfortable space.