COVID-19 Update: Learn how our team is keeping wellness and safety top of mind.

TERM OF SERVICE

Thank you for choosing Clean Tu Casa!
These guidelines help set clear expectations and provide a safe environment for our clients and our employees.
Overview
  • We work as solo cleaners unless cleaning requires 5+ hours or a specific completion time.

  • The same cleaner(s) will be assigned to your property who undergo on-going training to ensure your space is sanitized & clean. 

  • All supplies & equipment are on us. We only ask to use your vacuum, if available, to avoid cross contamination. 

  • Credit card is required at time of reservation. Credit card will be kept on file and charged after each service visit.

  • Tips are also greatly appreciated if your cleaner(s) earns it!

  • Feedback is super important to us! We welcome any comments to ensure you are 100% happy. Your loyalty is our contract.

Access to your property
  • When not present, please provide access by digital code or lock box instead of keys.

  • If we cannot gain access or service is declined at the door, Client will be charged a $40 lock out fee.

  • Clean Tu Casa will not be held liable for any damages or theft to property if Client chooses to leave door unlocked or leave a key in unsecured place.

Schedule / Cancellations
  • Please contact our office at 404-382-0470 or for any schedule changes.

  • Cancellations made with less than 48-hour notice will be subject to our $40 cancellation fee.

  • We strive to arrive within 1-hour window of the appointed time.

  • All scheduled services will receive email and text reminders prior to appointment, which can be opted-out.

Payments and Rate Increases
  • Clean Tu Casa has a “no pay/no clean” policy. Payment is due upon completion of services.

  • Our cleaners do not handle any form of payment.

  • We reserve the right to raise prices at any time with advance notice. 

Safety
  • Clean Tu Casa is licensed, insured and bonded.

  • We cannot perform any cleaning higher than a three stepladder.

  • Any heavy or large furniture must be moved away from walls by client to clean behind them to prevent damage and keep our staff safe.

  • We cannot clean animal feces or bio hazard areas.

  • We love our Client’s pets yet ask that your pet(s) is entertained to avoid being a distraction or threat. 

Breakage
  • It can happen when you least expect it! We do our best to prevent it!

  • Clean Tu Casa can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.

  • Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by Client.

  • If an item is broken by one of our cleaning techs, Clean Tu Casa will pay up to $100 per item or replacement cost when value is verifiable.

  • Client needs to save the broken item for Clean Tu Casa to inspect.

Damage
  • Client should point out any damage to surfaces before service begins.

  • It is Client’s responsibility to place coasters under heavy or sharp furniture legs.

  • In areas with extreme clutter, Clean Tu Casa reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs. 

Vacuum Use Liability Waiver
  • To avoid cross contamination and transferring pet dander into a home with allergies, Clean Tu Casa prefers to use the client’s vacuum.

  • We will have a vacuum on-hand when Client's vacuum is unavailable.

  • Our employees are trained to use care when using client's vacuum cleaner.

  • If there is noticeable damage to the vacuum before usage, Clean Tu Casa will not be held liable for any repairs to the vacuum cleaner. 

Non-Solicitation of Employees
  • Please understand poaching our employees is forbidden and undermines the value of our training and positive experience all our clients have come to expect.

  • A $2,500 finder’s fee will be charged if Client hires an employee for private hire and services will be terminated.

 
Our Guarantee
  • We want you to be absolutely delighted with our service! Report any concerns to our office within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you.

REQUEST A FREE QUOTE

LET'S TALK

Serving Metro Atlanta Georgia

Main office in East Cobb Marietta:
404.382.0470
info@cleantucasa.com

OFFICE HOURS: 8:30am - 5:30pm ET

We currently serve the following areas
of Metro Atlanta, Georgia:​

  • Beltline area
  • Brookhaven
  • Buckhead
  • Downtown Atlanta
  • Dunwoody
  • ​East Cobb
  • Marietta
  • Midtown Atlanta
  • Roswell​
  • Sandy Springs​
HOW CAN WE HELP?
Please fill out the 'Free Quote' form to begin the conversation. We'll contact you within 24hrs or call us at 404-382-0470 for quick assistance. Gracias!
Established 2017 | Clean Tu Casa LLC I 404.382.0470 info@cleantucasa.com I Proudly serving the Metro Atlanta Area
© 2021 by Clean Tu Casa LLC I All Rights Reserved.
REQUEST A QUOTE
404.382.0470
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