TERMS OF SERVICE

We work as solo cleaners unless cleaning requires 5+ hours or a specific completion time.

The same cleaner(s) will be assigned to your property who undergo on-going training to ensure your space is sanitized & clean. 

All supplies & equipment are on us. We only ask to use your vacuum, if available, to avoid cross contamination. 

Credit card is required at time of reservation. Credit card will be kept on file and charged after each service visit.

Tips are also greatly appreciated if your cleaner(s) earns it!

Feedback is super important to us! We welcome any comments to ensure you are 100% happy. Your loyalty is our contract.

When not present, please provide access by digital code or lock box instead of keys.

If we cannot gain access or service is declined at the door, Client will be charged a $40 lock out fee.

Clean Tu Casa will not be held liable for any damages or theft to property if Client chooses to leave door unlocked or leave a key in unsecured place.

Please contact our office at 404-382-0470 or for any schedule changes.

Cancellations made with less than 48-hour notice will be subject to our $40 cancellation fee.

We strive to arrive within 1-hour window of the appointed time.

All scheduled services will receive email and text reminders prior to appointment, which can be opted-out.

Clean Tu Casa has a “no pay/no clean” policy. Payment is due upon completion of services.

Our cleaners do not handle any form of payment.

We reserve the right to raise prices at any time with advance notice. 

Clean Tu Casa is licensed, insured and bonded.

We cannot perform any cleaning higher than a three stepladder.

Any heavy or large furniture must be moved away from walls by client to clean behind them to prevent damage and keep our staff safe.

We cannot clean animal feces or bio hazard areas.

We love our Client’s pets yet ask that your pet(s) is entertained to avoid being a distraction or threat. 

It can happen when you least expect it! We do our best to prevent it!

Clean Tu Casa can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.

Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by Client.

If an item is broken by one of our cleaning techs, Clean Tu Casa will pay up to $100 per item or replacement cost when value is verifiable.

Client needs to save the broken item for Clean Tu Casa to inspect.

Client should point out any damage to surfaces before service begins.

It is Client’s responsibility to place coasters under heavy or sharp furniture legs.

In areas with extreme clutter, Clean Tu Casa reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs. 

To avoid cross contamination and transferring pet dander into a home with allergies, Clean Tu Casa prefers to use the client’s vacuum.

We will have a vacuum on-hand when Client's vacuum is unavailable.

Our employees are trained to use care when using client's vacuum cleaner.

If there is noticeable damage to the vacuum before usage, Clean Tu Casa will not be held liable for any repairs to the vacuum cleaner. 

We want you to be absolutely delighted with our service! Report any concerns to our office within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you.